Refund & Returns Policy
Effective Date: 21 May 2025
At Magic Nangs, your satisfaction is our priority. This Refund & Returns Policy outlines the conditions under which returns, exchanges, or refunds may be processed.
1. Return Eligibility
We accept returns under the following conditions:
- Items must be unused, unopened, and in original packaging
- Return request must be made within 7 days of delivery
- Proof of purchase (receipt or order number) must be provided
2. Non-Returnable Items
For safety and hygiene reasons, the following items are non-returnable:
- Opened or used cream chargers or accessories
- Items not in original condition
- Sale or clearance items (unless faulty)
3. Refunds for Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 1 hour of delivery with photo/video evidence
- We’ll arrange a replacement or refund, depending on the issue
4. Cancellations
- Orders can be cancelled before dispatch
- If the order is already en route, the delivery fee is non-refundable
- No cancellations accepted for completed local deliveries
5. Return Shipping
- Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect
- We recommend using a tracked service, as we are not responsible for lost returns
6. Refund Processing
- Once your return is received and inspected, we’ll notify you of the approval or rejection
- Approved refunds are processed within 5–7 business days to your original payment method
7. Contact Us
To request a return or ask a question about your order, contact:
📧 info@magicnangs.com
📞 +1 555 555 1234
